FAQS

Do you offer AFTERPAY?

Yes we do for orders over $70 AUD.

What's the difference between the Classic and Large Bows? 

The biggest difference is the size of the bow. When it comes to personalisation the Classic size can fit up to 6 characters. Where as the Large can fit up to 9 characters. 

Can you fit an extra letter? 

Depending on the name and font style/colour chosen we can fit an additional character. Please contact us if you wish to have a longer name added to our personalised items and we will try our best to accommodate this. 

Can I pick up my order? 

Unfortunately as we do not have a brick & mortar store, we are unable to provide local pick-up.

How are my items packaged? 

We try to be as environmentally conscious as possible. Orders are shipped in either compostable mailer bags or cardboard mailing boxes.

To minimise excess packaging we may package items together (ie. If you order several bows they may not come on individual backing cards but put together).

Personalised bows with different names will be packaged individually.

Not only does this benefit the environment it also allows us to save on shipping costs which we pass on to our customers. Where possible we try to limit the use plastic and post your orders in cardboard mailers or compostable satchels.

Some items are packaged in cellobags (soft plastic recyclable) to protect them from damage during transit. If you prefer to not have these we are more than happy to not include them just leave a note with your order "no plastic". 

If you require any items to be individually packaged please leave us a note in your order.

Custom Orders

Custom orders have a 2-3 week turnaround time from the time a payment is cleared. We do not start making items until a full payment is received.